How it Works

TEVADIS REGISTRATION PROCESS

Go to the Tevadis registration page and enter a promotion code if you have one, click on “Apply code” and choose a subscription package from the drop down menu. Enter the required information and click on “Register”. You will then receive an email headed “Tevadis – Login Verification” from [email protected] in which you need to click on “confirm your email address” to complete the security process and trigger your welcome email with links for you to download the vyn app and access the Tevadis User Portal.

DOWNLOADING AND LOGGING INTO THE VYN APP

After clicking on the appropriate link within the “Welcome” email (App store or Google Play) install the vyn app and log in using the “Log in with Tevadis” option.

TEVADIS STORYBOARD MENU AND VYN CREATION

Once logged in you will arrive at the vyn “capture” page with multiple storyboards. (Note: The storyboard title is on the lower half of each panel. The upper half shows the first segment transition slide for that vyn). Each storyboard is for a particular work process and typically contains 3-4 segments with on-screen guidance along with an easy-to-use embedded form to capture key job information.

ADDING ADDITIONAL NOTES AND THE VYN UPLOADING PROCESS

After completing the video recording and the required details for the embedded form, select “next” (upper right corner of the screen) which will take you to the “Share to” page. An important stage immediately prior to clicking on the “Upload” button is to capture any additional notes that you want to have visible below the video viewing panel when your customer views the video. You can type, copy/paste from elsewhere or use your device voice to text capability. This text will also be viewable within the Tevadis User Portal and PDF document. When ready, click on the Upload button and you will be taken to the “Profile” page where you will see previous vyn’s and the current vyn start the upload process. Upload times vary depending upon quality of connection (strong or weak, 4G or WiFi) and the length of video recording. As a rule of thumb, with good WiFi a 1 minute vyn should take about 3 minutes to upload and would be approximately 15MB. If the upload fails due to poor signal strength or any other reason, it will remain in draft and will either upload later automatically or require you to click on the “Upload” button which will appear alongside the “upload failed” alert.

TEVADIS VYN NOTIFICATION EMAIL AND SHARING WITH YOUR CUSTOMERS

Once your vyn has been received in the secure Tevadis server it will trigger an automated email from [email protected] allowing you to play the video, view the PDF document and / or forward directly to your customer with a personalised message.

TEVADIS USER PORTAL – DASHBOARD

You can review each of your vyn’s via the Tevadis User Portal – which provides a summary of all vyn’s created in a user friendly dashboard. You can click on any of the column headings to change the order in which the vyn’s are ordered or use the search feature to find a particular vyn. The dashboard shows the key information for each vyn (upload date, job reference number, customer name and address etc) and on the right hand side of the dashboard you can either click to play the video or select “Details” to open up an individual vyn and form data.

TEVADIS USER PORTAL – VYN DETAILS SECTION

By clicking on the vyn “Details” option you can view all of the information you captured within the vyn and any embedded form it contained. There are also buttons to view the video, download a copy of the job PDF which would have been in the notification email and request that the original notification with video link and PDF be resent to your inbox. An extremely useful feature of the Tevadis system is the option for you to add comments to the job file. These are NOT shared with the customer, they are fixed within your User Portal and you can add or delete comments as you like at any time.

Scrolling down below the job summary in the upper section of the “Details” page you will also be able to see the voice to text output from the video. (Note: The voice to text accuracy is entirely dependent upon your device software, it is not an analysis done by Tevadis. Nevertheless, it is a very helpful summary to quickly glance over to get a reasonable idea of the video commentary. As a rule of thumb the accuracy tends to be 80%-90%.)

TEVADIS USER PORTAL – SETTINGS SECTION

The “Settings” option within the User Portal contains a number of features for you to personalise your account. You can enter your company contact details and attach a logo which will appear on the PDF document attached to each vyn notification email. You can also adjust your marketing email preferences and find other account details on this page such as your subscription package, login history and unique Tevadis security code (shown as a Tevadis Username – for example “[email protected]”)